Socialssorted — Privacy Policy
Short version: we collect the information we need to provide and bill for our services, we keep it safe, we don’t sell it, and you have rights over your data under UK GDPR.
1. Who we are
We are Socialssorted, a social media management company based in Northern Ireland, UK. Our website is socialssorted.com.
2. Information we collect
When you contact us or subscribe we collect:
- Contact details: name, email, phone number (from forms you fill in)
- Billing info: payment card or payment processor data (handled by our payment provider)
- Social account info: handles, links or access details needed to manage accounts
- Usage data: IP address, browser type, pages visited (from analytics)
3. How we use your data
- To provide and manage your subscription and social media services
- To process payments and handle billing
- To communicate with you about your account and service updates
- To improve our website and services using aggregated analytics
- To comply with legal obligations (e.g. tax, fraud prevention)
4. Lawful bases for processing
Under UK GDPR we rely on different lawful bases depending on the data and purpose. Common bases we use include:
- Contract: to provide the services you’ve asked for (subscriptions).
- Legitimate interests: to improve our services, prevent fraud, and keep our site secure.
- Consent: where we ask for optional marketing permissions.
5. Sharing and third parties
We use trusted third-party providers to run parts of our business (payment processors, email, analytics, hosting). We only share the data they need to perform their services and require them to protect it.
We do not sell your personal data.
6. Data storage & security
We store data securely and retain it only as long as needed to provide our services or meet legal requirements. We use industry-standard security measures but no system is perfect — if a breach occurs we’ll follow legal reporting obligations.
7. International transfers
Some of our providers may process data outside the UK. When that happens we put appropriate safeguards in place to protect your information (for example standard contractual clauses).
8. Cookies
We use cookies and similar tools to make the site work and to analyse how people use it. You can disable cookies in your browser but that may affect some functionality.
9. Your rights
Under UK GDPR you have rights including:
- Access: ask for a copy of the personal data we hold about you.
- Rectification: ask us to correct inaccurate data.
- Erasure: ask us to delete your data (subject to legal requirements).
- Restriction & portability: request limits on processing or request your data in a usable format.
- Object: object to certain types of processing, including marketing.
To exercise any right, email hello@socialssorted.com. If you’re unhappy with how we handle your data you can also complain to the UK Information Commissioner’s Office (ICO).
10. How to contact us
Questions about privacy or these policies? Email hello@socialssorted.com or visit socialssorted.com.
This Privacy Policy explains how we handle visitors’ and customers’ personal data. It is not a contract. If you need a version tailored to a specific contract or data processing agreement, let us know and we can prepare one.